My wife and I decided last summer that we would like to have an inground pool installed. Since our knowledge about the swimming pool industry is next to nothing, we began calling around to several different places. We decided on the company that was able to offer us the best initial price. After all, a pool is just a pool - right? The sales person came to our home and we examined the contract together and later signed. We'll admit the sales pitch really worked. He explained the product and claimed the items they sell are strictly the best on the market. When it came time for the pool installation to begin, things really weren't what we expected. We had several issues we wanted to address with the sales person prior to the installation. We made many attempts to contact without success. Already at this point, we wondered if we had made the right decision. Once the project was underway, we knew our decision to sign the contract was a mistake. The level of service and customer satisfaction was on a steady decline. Unfortunately, it was too late to turn back. The pool was supposed to be closed and finished in the early spring. It was then that we contacted Superior Pools for the concrete and learned a valuable a valuable lesson. Superior Pools is by far "SUPERIOR" above all of the rest. Your professionalism, promptness, and service was outstanding. Although we had already contracted with another pool company for the installation of the pool, Terry and Ken went above and beyond any expectations we had hoped for. The concrete work was excellent and we have already received many compliments on the quality of workmanship that was done. Not only did the do a beautiful job on the concrete, Terry also showed up a couple of days later and began cleaning the pool, which should have been done by the other company. Well, we must say we have been truly impressed by your incredible work ethic and quality of work. You have earned our respect and now have a customer for life! Thank you for a job well done. .